48V 12.8AH EK01BK (ENCKE Battery) Match 750W Folding Fat Tire Electric Mountain Bike
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48V, 12.8AH 614.4Wh LG Lithium Battery
Shipping & Delivery
Shipping U.S. and Europe
We can mail to the U.S. and Europe. In the U.S., we will ship from U.S. East Warehouse in California or U.S. West First Warehouse in Maryland according to your receiving address. If you are in Europe, we will ship it for you from Hamburg, Germany.
Orders Handling Time
We process orders between Monday and Friday. Orders will usually be processed within 1-3 business days of ordering and shipped within one day of processing.
Delivery Time
We use FedEx to deliver electric bikes to you. We use FedEx to deliver electric bicycles to you. Delivery to your address is generally within 5-10 days.
Shipping Costs
Free shipping for all products to United States.
Tracking Information
After we mail it for you, you will receive an email containing tracking information. If you do not receive the tracking information within 5 days after placing the order, please contact us.
Return Policy
Order Cancellation
You can cancel your order at any time before we ship it for you. If we have already shipped the goods for you, you cannot cancel the order.
Time limit for accepting returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What do you need to do before returning the items?
To start a return, you can contact us at return@iktgbike.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at return@iktgbike.com.
Our Return Address
Please contact us for the return address.
U.S. West Second Warehouse:
1344 West Foothill Boulevard Azusa, CA, United States, 91702,
U.S. East Third Warehouse:
7980 Tar Bay Drive, Jessup, MD, United States, 20794.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Applicable circumstances of returns and refunds：
Must be in like-new condition and free from dirt, dust, or fragrances.
Must be in the same packaging (all cardboard and foam) and condition that you received it.
Must include all items that were included inside the box (charger, keys, hardware, etc.).
Refund Policy
How long will you receive the refund?
Refunds will be made after the bike is received and inspected. The inspection process will typically take about one week once the bike is received. Once the entire inspection is completed, refunds will typically be processed in about 1-3 business days.
After the return is completed, you will receive a refund within 3 to 14 days.
Pay With Paypal
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit/Debit Card
About Payment Failed
If your payment failed, here are some suggestions for you.
If you pay by credit card, It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 4 solutions for you:
1. Call the customer service number on the back of your credit or debit card and speak to a representative letting them know you are authorizing the payment. Once they put an authorization through, you should be able to process your payment once more on our website and the order will be accepted.
2. Please switch to your other credit/debit card.
3. If you have a Paypal account, please try to pay by PayPal.
4. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal). Then you can complete your order with your credit card by checking out as a guest.
About 3D Secure Verification
If you cannot complete the payment with a credit card, please check whether you have completed the 3D Secure Verification.
For the safety of your funds, your credit card issuing bank (the issuer) needs your 3D Secure Verification.
If you do not have 3D Secure Verification, you can apply to your card issuing bank to activate this 3D Secure service.
This 3D security was initiated and created by Visa and MasterCard and it’s branded as ‘Verified by Visa’ and ‘MasterCard SecureCode’ respectively.
